SECURITY & LEGAL COMPLIANCE
Service Level Agreement (SLA)
Last Updated: August 05, 2026 // Team Web India Architecture
TL;DR // Quick Answer:
Official legal policy and operating terms provided by Team Web India.
1. Service Availability & Uptime Guarantee
Team Web India targets a 99.9% server uptime commitment for all managed web platforms, cloud instances, and API deployment endpoints hosted under our active maintenance programs.
2. Technical Support Response Times
- Critical Outage (System Down): Initial response within 2 hours.
- High Priority (Core Feature Impaired): Initial response within 6 hours.
- Normal Maintenance / General Queries: Initial response within 24 business hours.
3. Scheduled Maintenance Window
Routine system upgrades, database optimization, and security patch rollouts are conducted during off-peak hours with prior written notice issued to affected clients.
Questions regarding this policy? Contact our legal team.
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